LEGAL

Refund Policy

Last updated: October 7, 2026

If a product does not work as described, or you cannot get it running after following the included guide, contact us at contact@procwire.com within 14 days of purchase for a full refund. Once the download is used beyond testing, or the 14-day refund window closes, sales are final.

When we will refund

Email contact@procwire.com within 14 days of purchase with the order email and product name if:

the product does not work as described, or
you cannot get it running after following the included guide, or
you never received access after a successful payment, or the files are broken as delivered.

We will repair the download or issue a full refund.

If a purchased tool has a verified technical defect in the original product, we may also send updates, fixes, or reasonable support where possible.

When sales are final

Once the download is used beyond testing, or 14 days have passed, sales are final.

We do not refund because a third-party API, model, or platform changed, because of user misconfiguration, unsupported environments, expired APIs, account restrictions, hosting limits, or changes you made after delivery, or because you no longer want the tool.

For custom services and technical work, refunds may not be available after work has started, been delivered, or substantially completed.

Free tools

Free tools have no charge. If a free download fails, email us and we will resend access.

Tips

Optional tips added in the cart are donations toward more tools. They are not required to download a product. We refund a tip only if it was charged in error.